Customer Support Advisor (Brentford, West London)

Are you an excellent communicator with sales experience who has a passion for education?

The Customer Support Advisor is a key part of the international business development, sales and customer support activities. You will be responsible for customer communications and relationship development, low-level account management and increasing attendance to our workshops and events. The role requires both an interest in providing exceptional customer service as well as a drive to hit sales targets.

You will be customer focused, ambitious and enthusiastic person with a passion to genuinely make a difference. You will be a people’s person with a vibrant personality who wants to be part of our energetic and growing international team, based here in West London!

At GL Education, we are passionate about the role we play in supporting schools to grow children to their best potential. We do this by providing assessment solutions that help teachers learn more about their pupils so they can find the best way to teach them.

We are the leading UK provider in what we do and growing fast internationally – at the last count we have delivered over 7 million online tests across the globe.

The hours of work are Mon – Fri 7.30am - 4pm

What we are looking for:

  • A proven track record of telesales activity and lead generation
  • Customer service experience essential
  • Self-motivated and results focused individual
  • Excellent and efficient communicator
  • International knowledge and Cultural awareness
  • Arabic speaker desirable
  • Excellent attendance and punctuality record
  • High level of IT skills (Word, Excel, Outlook, PowerPoint, CRM systems, Financial systems)

Location: Brentford, West London (TW8)

Benefits:

  • Access to a benefits and discount platform with access to 1000’s of discounts at retailers, leisure attractions and restaurants (GLEe provided by Reward Gateway)
  • BUPA Healthcare, Life assurance
  • On site gym, weekly fruit platters, parking facilities
  • Pension scheme with enhanced employer contribution 
  • Season ticket loan, childcare assistance/ vouchers
  • Generous Annual Leave (including a day off for your birthday)

To apply please send in your CV and cover letter explaining why you are interested and why we should meet you to gl.recruitment@gl-assessment.co.uk.