GL Account Manager

The GL Account Manager is responsible for ensuring maximum contact activity with customers leading to the achievement of the agreed targets and objectives. To look at each customer with a whole view in mind, upselling and cross selling products with every opportunity.

 

The Role:

  • Effectively managing all sales leads allocated, prioritising as required
  • Preparing estimates and quotations for customers
  • Achieving agreed sales targets and key performance indicators (KPIs)
  • Maintaining the renewals database and system processes, and providing feedback as appropriate
  • Look at each customer as an opportunity to upsell and cross sell where possible
  • Maintaining a high level of understanding of the GL products, reporting and packages
  • Respond efficiently to all leads and customer requests
  • Produce and maintain daily contact sheet and activity report
  • Work with other departments to achieve set targets, meet customer expectations and business requirements.

Full-time, permanent: Swindon-based

*We also have a fixed term 1 year contract available*

Salary: £19,000 - £21,000 (plus up to £6,000 OTE)

Skills required:

  • To be successful in the role, you will need an extremely adaptable personality and be genuinely resilient.
  • You will enjoy variety and dealing with a broad customer base.
  • Inquisitive and confident - able to constructively challenge practise and methods
  • Highly commercial with the ability to spot opportunities to retain and grow revenue in a cost-effective way
  • Excellent attention to detail
  • Ability to work independently with minimal supervision and able to use own initiative
  • Has the ability to form effective relationships with colleagues across Sales, Marketing, Operations departments as well as other areas of GL’s business
  • Numerate and results focussed, comfortable working in an environment with Key Performance Indicators (KPI’s) and regular reporting
  • Excellent communication skills - to include telephone technique, written work and excellent spoken English
  • Competent in running MS Office software with specific Excel/spreadsheet capabilities
  • High quality customer service skills
  • Likely to be educated to 'A’ level or HND/HNC (or equivalent experience)

If you are interested, please click apply here or if you would like to know more please email gl.recruitment@gl-assessment.co.uk.

 

Location

Swindon

Unit 28 Bramble Road
Techno Trading Estate
Swindon
SN2 8EZ

 

How to find us?

Swindon

By Road

  • If travelling west on the M4, take junction 15. It’s about 9 miles from there.
  • If travelling east on the M4, take junction 16. It’s about 6 miles from there.

By Train

  • The closest railway station is Swindon which is about 1.5 miles from our offices.